Shipping and Delivery
(https://cafesantahelena.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping and delivery costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
cafesantahelena.com will happily accept returns due to change of mind as long as a request to return is received by us within 10 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase.
We will notify you once this has been completed through email. cafesantahelena.com will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
cafesantahelena.com will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect cafesantahelena.com to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Shipping and Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
cafesantahelena.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country.
This varies by country, and cafesantahelena.com encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to cafesantahelena.com at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping.
The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9.3 Free shipping
On all orders over 45 CHF you get free shipping on the whole Swiss territory.
Please note that free shipping is not cumulative with other discounts or coupons.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org
Shipping and delivery costs :
Switzerland: Swiss Post All orders, depending on whether you have selected economy or priority, you will receive your parcel after 2 – 4 days.
Free shipping delivery from CHF 150 (in Switzerland).
CHF 9.00 — (until 2 kg) -Free shipping if the order value exceeds CHF 200.
CHF 11.00 (until 5kg)
CHF 12.00 (until 10 kg )
CHF 17.00 (until 20 kg )
CHF 24.00 (until 30 kg)
CHF 7.00 — (until 2 kg) -Free shipping if the order value exceeds CHF 150, in Switzerland.
CHF 9.00 (until 5 kg)
CHF 10.00 (until 10 kg)
CHF 14.00 (until 20 kg)
CHF 21.00 (until 30 kg)
Zona 1 (EU), UK, Ireland. 2kg = CHF 34.00 / 5kg = CHF 42.00 /10kg = CHF 46.00
Zona 2 (Spain, Sweden). 2 kg = CHF 37.00 / 5kg = CHF 47.00 / 10 kg = CHF 55.00
Zona 3 (Russia, Turkey). 2kg = CHF 41.00 / 5kg = CHF 53.00 / 10 kg = CHF 65.00
Zona 4 (Canada, United States). 2kg = CHF 44.00 / 5kg = CHF 57.00 / 10 kg = CHF 76.00
Zona 5 (Australian, Brazil, China, Japan, Singapur, South Africa, UAE) 2kg = CHF 48.00 / 5kg = CHF 62.00 / 10kg = CHF 89.00
Zona 1 – 2kg = CHF 38.00 / 5kg = CHF 48.00 / 10 kg = CHF 56.00
Zona 2 – 2kg = CHF 43.00 / 5kg = CHF 54.00 / 10 kg = CHF 65.00
Zona 3 – 2kg = CHF 48.00 / 5kg = CHF 64.00 / 10 kg = CHF 77.00
Zona 4 – 2kg = CHF 53.00 / 5kg = CHF 76.00 / 10 kg = CHF 104.00
Zona 5 – 2kg = CHF 58.00 / 5kg = CHF 88.00 / 10 kg = CHF 130.00
DHL International :
Zona 1 — 0.5 – 2kg = CHF 42.50 / 2 -5 kg = CHF 54.00 / 10 kg = CHF 68.00
Zona 2 — 0.5 -2kg = CHF 43.50 / 2 – 5 kg = CHF 55.00 / 10 kg = CHF 70.00
Zona 3 — 0.5 – 2kg = CHF 46.50 / 2 – 5 kg = CHF 64.00 / 10 kg = CHF 85.60
Zona 4 — 0.5 – 2kg = CHF 57.80 / 2 – 5 kg = CHF 87.00 / 10 kg = CHF 126.00
Zona 5 — 0.5 – 2kg = CHF 64.50 / 2 – 5 kg = CHF 101.90 / 10 kg = CHF 151.60